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Last Updated: October 6, 2026
At Zunelvo.com, we are committed to providing a reliable and transparent shopping experience. This Shipping Policy explains how your order is processed, shipped and delivered.
By placing an order through Zunelvo.com, you acknowledge and agree to the terms described below.
Orders are normally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday and do not include weekends or public holidays.
Please note that order processing time is separate from shipping transit time.
For example, if an order requires 1–3 business days to process and 7–14 business days for delivery, the total time from purchase to delivery may be longer than 7–14 business days.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Depending on your destination and the products ordered, the following shipping options may be available:
Estimated transit time: 7–14 business days
Standard shipping is our regular delivery service and is available for eligible destinations.
Estimated transit time: 2–3 business days
Express shipping may be available for selected destinations and products.
If express shipping is available for your order, the applicable shipping method and price will be displayed during checkout.
All delivery times shown on Zunelvo.com are estimated transit times, not guaranteed delivery dates.
Delivery estimates begin after the order has been processed and handed to the shipping carrier.
Shipping costs are calculated and displayed during checkout based on the destination, shipping method and products included in the order.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
If a promotional offer includes free shipping, the applicable terms of that promotion will apply.
Estimated delivery times may vary depending on the destination.
Although we work with shipping carriers to deliver orders as quickly as possible, delivery times may occasionally be affected by circumstances outside our reasonable control.
Potential causes of delays include:
We cannot guarantee delivery on a specific date unless a specific guaranteed delivery service has expressly been purchased and offered at checkout.
Once your order has shipped, you may receive a shipping confirmation email containing a tracking number.
Please allow some time for the tracking information to become active.
It is normal for tracking information to take several hours, and sometimes longer, to update after the package has been handed to the carrier.
If your tracking information does not immediately show movement, this does not necessarily mean that your package has been lost.
Customers are responsible for providing accurate delivery information during checkout.
Please carefully check your:
If an order has not yet been processed, contact us as soon as possible if you need to correct your address.
We will make reasonable efforts to accommodate address changes, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If an order is returned to us because the delivery address was incorrect or incomplete, we will contact you to determine the next steps.
Where permitted by applicable law, additional shipping costs resulting from an incorrect address may be charged to the customer.
If your package is delayed, please first review the tracking information provided by the carrier.
If the tracking information indicates that the package is still in transit, please allow the carrier additional time to complete delivery.
If the package appears to have been significantly delayed or the tracking information has stopped updating for an unusually long period, please contact us.
We will make reasonable efforts to investigate the shipment with the relevant carrier.
If a package is considered lost during transportation, Zunelvo.com will cooperate with the relevant shipping carrier to investigate the shipment.
Customers should contact us at:
aliciamartinezporcel83@gmail.com
Please include:
We will review the situation and determine the appropriate resolution in accordance with applicable law and the circumstances of the order.
If the carrier's tracking system states that your package has been delivered but you cannot locate it, please:
We will make reasonable efforts to assist you in resolving the issue.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, such charges may not be included in the product price or shipping cost.
Any customs duties or import charges imposed by the destination country's authorities may be the responsibility of the recipient, where applicable.
Zunelvo.com does not control customs procedures, customs decisions or the amount of any duties or taxes imposed by foreign authorities.
Customs processing may also result in additional delivery delays.
If a package is refused by the recipient or remains unclaimed and is subsequently returned to Zunelvo.com, we may contact the customer to determine how to proceed.
Where permitted by applicable law, additional shipping costs may apply if the customer requests that the package be shipped again.
Nothing in this section affects mandatory consumer rights.
If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible at:
aliciamartinezporcel83@gmail.com
Please provide your order number and photographs showing the condition of the package and/or product.
This will allow us to investigate the issue as efficiently as possible.
Zunelvo.com shall not be responsible for delays caused by circumstances beyond our reasonable control, including:
However, we will make reasonable efforts to assist customers affected by such circumstances.
Nothing in this Shipping Policy is intended to limit mandatory consumer rights.
For consumers in the European Union, where no other delivery period has been agreed, EU consumer rules generally provide that an order should be delivered within the agreed period or, if no delivery period has been agreed, within 30 days.
If you have any questions regarding shipping or delivery, please contact:
Zunelvo.com
Email: aliciamartinezporcel83@gmail.com