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Last Updated: October 6, 2026
At Zunelvo.com, we want our customers to be satisfied with their purchases.
If you are not satisfied with your order, please contact us and we will assist you in accordance with this policy and applicable consumer protection laws.
Nothing in this policy limits any mandatory legal rights available to consumers.
If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 days from the day you receive the goods, without having to provide a reason.
To exercise this right, you must clearly inform us of your decision before the applicable withdrawal period expires.
You may contact us at:
aliciamartinezporcel83@gmail.com
To request a return, please contact us with:
We will provide you with the appropriate return instructions.
Please do not send products to an address obtained from a third party or without receiving return instructions from us.
Where you exercise your statutory right of withdrawal, you may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary, where permitted by applicable law.
Where reasonably possible, products should be returned with:
This does not affect mandatory consumer rights relating to defective or non-conforming goods.
Unless otherwise stated by Zunelvo.com or required by applicable law, the customer may be responsible for the direct cost of returning goods when exercising the ordinary 14-day right of withdrawal.
EU rules generally allow the consumer to bear the direct return costs if this was properly disclosed before purchase.
If the product is defective, damaged or does not conform to the contract, different rules may apply.
If you receive:
please contact us at:
aliciamartinezporcel83@gmail.com
Please include your order number and photographs or other evidence showing the problem.
We will investigate and provide an appropriate solution in accordance with applicable law.
Depending on the circumstances, the available remedy may include repair, replacement, price reduction or refund.
EU consumer rules provide legal protection for goods that are faulty or do not conform to what was advertised.
Once a return is approved and processed, any applicable refund will normally be issued using the original payment method.
Where the statutory right of withdrawal applies, the refund will include the payments that must legally be reimbursed, including applicable standard delivery costs.
If the customer selected a more expensive delivery method than the least expensive standard delivery option offered, the additional cost does not generally have to be reimbursed.
We may withhold reimbursement until we receive the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception exists.
Examples can include:
The list above is not exhaustive.
We do not guarantee direct exchanges for every product.
Depending on the circumstances, customers may be required to return the original item and place a new order.
This does not affect your statutory rights concerning defective or non-conforming goods.
Products sold to consumers in the EU benefit from applicable statutory guarantees.
EU consumer rules generally provide a minimum two-year legal guarantee for new goods, subject to the applicable national rules and exceptions.
Zunelvo.com
Email: aliciamartinezporcel83@gmail.com